1. What costs of quality were highlighted in the opening case study? How can delta air lines spending $100 million to reengineer the baggage-handling process at just one airport?
2. What is the role of the EEOC? Do you think their role has increased or decreased since its inception? Do you think an agency such as this is required in today’s world? Why or why not?
3. Of the five attitudes, which do you think you would struggle with the most as a servant leader? Why?
4. How do technology and leisure intertwined in any or all of the following areas: ritual, spirituality, play, tourism, cultural arts, sports and outdoor recreation.
5. How do NGOs affect International Relations? Do NGOs have a greater affect than IGOs? What role do you see for NGOs in the future?