Case study:
Review the Case Study of Minit-Lube and prepare a comprehensive case summary.
Your case summary must include each of the below requirements:
Summarize the relevant background information from the case.
Identify the business problem or challenge that the organization faces.
Comment on the appropriateness of the actions taken by the organization.
Provide at least two recommendations that would improve efficiencies. Base your recommendations on the weekly chapter content.
Response to the following Discussion Questions:
I. What constitutes the mission of Minit-Lube?
2. I low does the Minit-Lube operations strategy provide competitive advantage? (Hint: Evaluate how Minis-Lube's traditional competi-tors perform the 10 decisions of operations management vs. how Minis-Lube performs them.)
3. Is it likely that Minis-Lube has increased productivity over its more traditional competitors? Why? How would we measure pro¬ductivity in this industry?