What conditions must first be in place for a firm to be


It has been said that quality management is really a “people” system, more than a technical system. If this is true...

1) What conditions must first be in place for a firm to be successful with quality management?

2) What are the possible repercussions for the firm if the employees aren’t committed to the quality management program?

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Operation Management: What conditions must first be in place for a firm to be
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