What concrete examples have you observed in modern


Part 1

Discuss your initial understanding of the concept of Emotional Intelligence.

Why is developing Emotional Intelligence a critical part of the development of leaders and managers?

What are the possible impacts on leadership style for an individual who does not develop a sense of emotional intelligence? (1 to 2 pages)

Part 2

1) What concrete examples have you observed in modern organizations that demonstrate both the positive and negative manifestations of emotional intelligence?

What has been the impact of each in the organization?

2) What are some of the major challenges in further developing emotional intelligence among leaders and organizations?

3) On a scale of 1 through 10, 1 representing a low level while 10 representing a high level, how would you describe your own level of emotional intelligence? What are the next steps for you in your own learning? (1 to 2 pages)

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Operation Management: What concrete examples have you observed in modern
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