Problem
Write 850 to 1000 word summary report in Microsoft Word for the board members of the German firm by including the following in your report:
1) Outline the intercultural factors that caused tension between the German and Indian employees.
2) Recommend strategies on how to improve the working atmosphere for the German managers and the India IT professionals. Consider the following:
3) What actions should each group consider to improve relations with one another?
4) What questions should each group ask of the other to improve their working relationship?
5) What compromises should each group consider making, if any, to build rapport?
6) How can cultures that place different values on directness and hierarchy find a way to clarify issues and avoid misunderstandings? How can they get their questions resolved in a timely manner?
7) How do your suggestions encourage intercultural flexibility that does not interfere with either group's feeling that they need to behave in contrast to their own culture?
8) Recommend measures that can help prevent similar incidents like these in the future.
Reference specific intercultural elements and concepts within your report to support your analysis and recommendations. Remember, this is where you demonstrate your knowledge of these concepts! )
Consider the following:
a) Should prior training be considered for future organizational partnerships?
b) Explain why it is important to adopt strategies that are based on nonverbal communication as well as verbal.