Problem 1: What factors did you consider in evaluating the situation (i.e., why do you think this particular employee should get to work with Jolene)?
Problem 2: When you meet with the employee who is being turned down:
- What variables do you anticipate will be influencing their ability to listen objectively?
- How will you reassure them that they have been heard?
Problem 3: Given the background of the employee you turn down, what do you anticipate will be your most evident listening challenge when you tell them your decision? What components of the HURIER model will be most essential for a successful conversation?