1) Is Job stress among agents in a help desk operation inevitable? Explain your answer. What characteristics of a help desk operation increase or reduce job stress? You must have at least three hundred words or more per discussion question not including the questions. Use examples to illustrate your point.
2) Is it ethical for a company that operates a telephone help desk to monitor its agents? Under what circumstance should this practice be permitted? Under what circumstances should this practice not be permitted? You must have at least three hundred words or more per discussion question not including the questions. Use examples to illustrate your point.