Problem
Glasses for Africa is a charity that collects used and old glasses and distributes them to those in need in rural Africa at no cost. Sara the charity director has just received the final load of glasses. Her team will now need to sort the glasses into far or short sighted and according to strength. As the boxes are unpacked the team are very excited as they find brand named glasses such as Chanel, Gucci, Ted Baker etc. To reward their hard work she allows each team member to pick out 2 pairs of glasses for themselves at no cost. She herself also choses 2 pairs.
Task
a) Would you classify the call centre as a team or a group? And why?
b) What changes need to be made with regards to transforming the group to a team?