DQ1: Deep-level abilities are closely related to job performance. As a manager, how could you use the knowledge that people differ to increase the likelihood an employee will perform his or her job well?
What challenges does this pose when managing a diverse workforce? Provide personal examples from your workplace.
DQ2: Employees often see change as threatening.
What are some of the sources of resistance to change, and what can you as a manager do to overcome that resistance? Provide personal examples relating to resistance to change that you have witnessed.