#1
Compared to a non-healthcare organization, a manager must have a special skill set for communicating with health professionals and non professionals within a health care organization. What do you believe are those particular skill sets? What are the ethical, financial, and legal implications for communication within a health care organization? What are the some of the primary barriers to communication between a manager and his/her staff?
#2
Imagine your colleague and friend, Jane Smith, has recently been promoted to department manager for your facility. You have worked side-by-side with Jane for the past ten years and can speak to her excellent skills as a health professional. However, Jane has no prior management experience and many of your co-workers are fearful that she does not possess the necessary leadership skills to effectively lead the team. You feel conflicted because you agree with your colleagues but you also have faith that Jane will do her best. Considering Jane's situation, describe the dual role of the health professional as manager. What challenges do managers face when they make the leap from health care professional to manager? What are some of the common complaints to indicate the presence of ill-fitting management?