Problem
A. Discuss the differences between functional and dysfunctional conflict. Why should a manager understand conflict?
B. What causes you the most conflict at work or school?
C. Which defense mechanism do you see people exhibiting most frequently? Why do you think this is the case? How can you manage this type of reaction to a conflict?
D. What are the most effective techniques for managing conflict at work? What are some ineffective techniques? Provide an example of effective techniques and ineffective techniques you have experienced in the work place.
E. During the interview process, you will often be asked to talk about a conflict you had with either a coworker or customers and will be asked to describe the strategy used to resolve this conflict. In a few sentences describe how would you approach this question of conflict resolution?