Problem:
There are 15 people in your department at City Hospital. It has been your practice to hold a weekly staff meeting at 3:00 PM each Wednesday. Rather, we should say you attempt to hold it at 3:00 PM because about half of your staff are more than 5 minutes late, and a couple of them are usually late by 15 minutes or more. One of these latecomers can always be counted on to ask, "What have I missed?" You have made repeated announcements about being there on time but to no avail. Come Wednesday at 3:00 PM you usually find yourself and the same six or seven punctual attendees present and waiting for the latecomers.
1. Without immediately resorting to disciplinary action (which should always be the last resort), what can you do to improve punctuality in attending your staff meetings?