What benefits will the UMUC Haircuts business realize if you implement an enterprise-wide system? Identify how Myra as the manager will benefit from having additional information available.
What types of decisions that she makes as the manager would be improved if she had all this information in one place?
Would it make the most sense to start with - a CRM, an SCM or an ERP system - for UMUC Haircuts and why. Keep in mind that additional systems and functionality could come later.