For the text given below please what ate structural features and language features.
Sarah: Good morning. Blackwood Family Medical Centre. Can I help you?
Joseph: Yes, please. I'd like to see a doctor this morning, if I can.
Sarah: Did you want to see any particular doctor?
Joseph: No. Anyone will be fine.
Sarah: I can get you in to see Dr Martin this morning at 10:15. Will that suit?
Joseph: Is there anything earlier?
Sarah: No, I'm sorry. That's the first available appointment. If it's really urgent, you could try the emergency department at the hospital.
Joseph: Oh that's OK. 10:15 will be fine.
Sarah: Great. What's your family name?
Joseph: De la Cruz.
Sarah: And your first name?
Joseph: Joseph
Sarah: Have you been here before, Joseph?
Joseph: Yes, but not for more than a year.
Sarah: OK, we'll just check your details when you arrive. See you at 10:15 this morning.
Joseph: Thank you.
Sarah: Bye.
Joseph: Bye.