Problem
You have been hired as a moderator to conduct an extremely important focus group to gather data on the rights of students accused of misconduct on college campuses. What specifically are your responsibilities during the focus group as the moderator? In the middle of the focus group, one individual repeatedly raises his voice in anger and tells the other group members they are losers and pansies. You notice that a few other focus group members have not offered any information. How, as a moderator, should you handle this? What is your goal in dealing with one unruly focus group member? What are your concerns about the quiet focus group members? What prompts might you use for each of these focus group members to ensure success?