Discussion Post I
Support services is a broad category that refers to any team that supports an organization's IT and business processes. The help desk, for example, is a support services team. Support services are vital when an incident impacts the operational performance of an organization.
Answer the following question(s):
i. What are five types of support services in a typical large organization?
ii. Should the same or different support services be available when an incident impacts the operational performance of an organization? Explain your answer.
Discussion Post II
A simulated disaster and comprehensive recovery test may involve many of an organization's key personnel for several days: is this a reasonable burden to place on a busy, competitive company? How would you argue against the inevitable tendency to shortcut the procedure? Standard for all discussion posts: Make your initial post and two response posts substantive. A substantive post will do at least two of the following:
i. Ask an interesting, thoughtful question pertaining to the topic
ii. Answer a question (in detail) posted by another student or the instructor
iii. Provide extensive additional information on the topic
iv. Explain, define, or analyze the topic in detail
v. Share an applicable personal experience.
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.