Discussion Post
a) Research has shown that Monday is the highest negative-affect day across most cultures. However, in some countries, the negative effect is lower on Friday and Saturday than on Sunday. What are the two explanations for this discrepancy?
b) Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.