What are the seven pillars to customer satisfaction


Question 1: How many "times more" does it cost a company to acquire new customer than to keep the one's they already have?

Question 2: What are the 7 Pillars to Customer Satisfaction?

Question 3: What is the cost of a dissatisfied customer?

Question 4: What are some ways companies gather information on customer loyalty? Give me 2.

Question 5: What did you learn about the reason customer loyalty is important?

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Marketing Management: What are the seven pillars to customer satisfaction
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