What are the services rendered by the distributor to


Owens and Minor Case Stduy, Harvard Business School

1. What are the services rendered by the distributor to manufacturers and hospitals?

2. Evaluate the impact cost-plus pricing has on distributors, customers, and suppliers. What effect will ABP have on customer behavior?

3. What are the obstacles to successful implementation of ABP at Ideal? How would you address these obstacles? What are the risks associated with ABP for Owens and Minor?

4. How difficult or easy is it for O&M's rivals to adopt ABP?

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