Question: 1. Discuss the concept of prevention cost. Why is prevention cost such a pervasive consideration in quality programs?
2. Describe the difference between external and internal failure costs. Is one cost more important than the other? Explain your answer.
3. What are the quality costs incurred when your hard drive crashes?
4. Think of a product you buy that is differentiated through quality. Do you believe the manufacturer's strategy to differentiate this product through quality is sustainable, or will the manufacturer eventually have to find other ways to attract you to the product? Explain your answer.