David graduated from C.W. Post in 2009. He has contacted you to obtain your help in assessing management problems in his family business. He specifically asked that you review the facts of the situation and answer the following questions:
• What are the problems with his current employees/organization?
• Why do these problems exist (i.e., what theories would predict these problems and how?)
• What could and should he do (i.e., what managerial interventions do you recommend that he implement) to eliminate these problems or reduce their effects on his business and why should these interventions work?
• How could and should he evaluate these managerial interventions to see if they "work" (i.e., what would he measure to know that these steps were helping his Business)?
• David has heard that you have a special expertise in understanding and representing relationships among important management concepts (e.g., how employee's perception of fairness relates to employee motivation). He has asked that you consider all you have learned about how to think about causal relationships and apply that to your diagnosis, description of recommendations and evaluation of the success of the interventions you recommend.
He would specifically appreciate a detailed logical diagram which depicts your diagnosis of the problem.
He knows that you understand both theories in organizational behavior (OB) AND how to creatively apply these theories to achieve greater effectiveness-just as you did with nurse absenteeism earlier in the term-so he is eager for you to begin advising him. The details on David's situation appear later in this document.