1. You have been appointed head of quality control for your organization (a firm you have worked at or at your college). During the first month, you interview disciples of Deming, Juran, and Crosby. Each seems to be equally affable and competent. Which consultant would you hire for your organization? Why?
2. Why are most quality awards based on the Malcolm Baldrige National Quality Award program? Why not the ISO 9000 standard?
3. It has been said that quality management is really a "people" system, more than a technical system. If this is true, what conditions must first be in place for a firm to be successful with quality management? What are the possible repercussions for the firm if the employees aren't committed to the quality management program?