Discussion Post: Balancing Business & Customer Expectations
Customers are at the center of every company, and therefore it is important for businesses to be influenced by customer requests and pushes for different products, product features, or services. But customers frequently do not consider people, planet, and profit when making requests. In this discussion, you will consider how businesses can influence their customers to consider ethical approaches to people, planet, and profit.
In your initial discussion post, address the following questions:
a) What are the positive and negative impacts of the "Amazon effect" for customers?
b) As ethical concerns regarding business practices such as poor employee treatment, negative environmental impacts of production, and decreasing use of local storefronts are recognized, how much, if any, of the responsibility of these unethical practices fall to the customers, and how much, if any, falls to businesses?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.