What are the operational challenges associated with

Question

I - Baldrige

Go to the Baldrige website https://www.baldrige.nist.gov, and find the links to award winners.

Review some of their application summaries and summarize the types of performance measures that these companies use.

II - Case Study: Boutique Hotels

Read the Boutique Hotels case study and answer the three questions-

1. What are the operational challenges associated with developing new boutique hotels?

2. What can we learn from the mass customization of tangible goods (e.g., Land's End or Dell) that can be applied to the mass customization of services (e.g., boutique hotels)?

3. How can boutique hotels maintain a consistent/standard level of service without compromising their unique/personalized service mission?

Answer 1

Review the case study of Boutique Hotels and applications summary of Baldrige and sum up the kinds of performance measures by viewing their respective website and after that answer the following questions. Q1. Describe the operational challenges related by developing new boutique hotels? Q2. Describe what can we learn from the mass customization of tangible goods (example: Land's End or Dell) which can be applied to the mass customization of services (example: boutique hotels)? Q3. Explain how can boutique hotels maintain a consistent or standard level of service without compromising their exclusive or personalized service mission?