What are the motivations for an organization


  • What are the motivations for an organization to have a good supply chain management (SCM) system?
  • Define SCM in your own words, and list the major types of SCM software.
  • List the four drivers of SCM and how they impact the system's responsiveness
  • What are the major components of e-SCM? And what is e-procurement?
  • What are the elements and benefits of SCM integration?
  • Define the role of CRM in your own words. What are the key differences between today's CRM and the early generation of CRMs?
  • What are the major types AND major components of CRM?
  • Briefly describe the customer relationship processes, and explain what is meant by a "hosted CRM."
  • Evaluate the online CRM system of your bank. What are the key functions included? What is missing? Is it a factor in your banking choice?

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