1. What are the major differences between Deming’s theory of profound knowledge and Crosby’s theory for zero defects? Which one is more suited for healthcare? Justify your answer. (paragraphs)
2. Do you think hospitals have succeeded in empowering employees on any of these? Or, is there is still a fear of blame? Explain why empowerment and fear are mutually exclusive. How should management empower employees? (paragraphs)