What are the major control issue in quality management


Discussion questions:

The case of missing lot: Quality management

1Q. What are the major control issues here?

2Q. Recommend changes to the procedures for dealing with defective lots of material?

3Q. How do you suggest that the materials manager deal with the issue of the supplier expecting to receive a defective lot and being told that it was used any way? What message does that send to the supplier?

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Marketing Management: What are the major control issue in quality management
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