Discussion
In 175 words or more examine and discuss Service Level Agreements (SLAs) and contract management practices. What are the major components of an SLA? How do you make sure an SLA is effectively written? When is it important to have SLAs in place? Are SLAs as important within an organization as they are for other relationships outside the organization?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.