1. What are the main changes behind the U.S. trend toward reshoring, or reestablishing operations in North America?
A. failure to understand cultural differences
B. end of the need to compete in international markets
C. greater use of offshoring by competitors
D. declining population in the United States
E. greater reliance on automation and concern for flexibility
2. According to your text, employee empowerment gives employees responsibility and authority to make decisions regarding which two aspects?
a. pay grade or product development
b. customer service or training
c. product development or customer service
d. work design or innovation
e. innovation or pay grade