What are the key issues that influences collective


1. What are the key issues that influences collective bargaining

2. Suppose you were the manager of a restaurant and you were told honesty that a couple eating dinner had just seen a mouse.

What would you say to them? How would you recover from this service crisis?

How can the incident affect the business?

What the method we need to follow to prevent this incident again?

(minimal 350 words)

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Operation Management: What are the key issues that influences collective
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