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What are the implications of managing quality at delta has

For this discussion, review "Getting Your Bags Is Half the Fun" on pages 106-107 of your textbook, then respond to the following questions:

What dimensions of quality were highlighted in the Delta case?
Would statistical process control tools such as control charts or acceptance sampling be enough to resolve quality shortcomings along all of those dimensions?
What are the implications of managing quality at Delta?
Has that quality lapse damaged Delta in the marketplace?

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