Question: 1. What does the term ‘performance gap' mean, and what is its significance for change?
2. What are the implications for management of the systemic nature of major change?
3. Can managers alter the receptiveness of an organisation to change? Would doing so be an example of an interaction approach?
4. Outline the lifecycle perspective on change and explain when it is most likely to be useful.
5. Is resistance to change necessarily something to be overcome? How would you advise someone to resist a change to which he/she was opposed?