Problem: These study questions outline the key content you are expected to master during Week 1. Communication and Interviewing 1. What are the five steps of patient-centered interviewing? 2. How do open-ended vs. closed-ended questions affect the clinical encounter? 3. Define and give an example of the NURSE mnemonic in responding to emotion. 4. List three ways nonverbal communication can support or undermine rapport. 5. What is the purpose of "summarizing" in the interview process? 6. How should a provider respond to silence or emotion during an interview? 7. What strategies support culturally sensitive communication in diverse populations? Need Assignment Help?