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What are the five general goals when delivering bad

1. What are the five general goals when delivering bad news?

2. What questions should you ask yourself when choosing between the direct and indirect approaches?

3. What is the sequence of elements in a negative message organized using the direct approach?

4. What is a buffer, and why might using one be unethical?

5. When using the indirect approach to announce a negative decision, what is the purpose of presenting your reasons before explaining the decision itself?

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