Assignment
Part A
Watch the 2 YouTube videos "How Wal-Mart is moving the needle on e-commerce | Fortune" and "Wal-Mart To Acquire Jet For $3.3B | Tech Bet | CNBC" then answer the questions below:
Answer the following questions:
a. What is Walmart's e-commerce strategy?
b. Why did Walmart acquire Jet.com?
c. How does Walmart's fulfllment operation difer from Amazon's?
d. What are the three key assets that Walmart can leverage (build on) to compete with Amazon and other online retailers?
Part B
a. Define the term ROI.
b. What is business and IT alignment?
c. What is a cost-benefit analysis?
d. Describe two ways that customer data is used.
e. Describe two ways that incident data is used.
f. Describe two ways that status data is used.
g. What is scope creep?
h. Define the term trend analysis.
i. What is a budget?
j. Define the term cost per contact.
Part C
a. What is a team?
b. What are the reasons technical support lends itself to a team setting?
c. What are the five characteristics of a successful team?
d. List the three components of a service desk mission.
e. List and describe three ways the service desk supports the goals of DevOps.
f. List the four stages of development reflected in the Tuckman Teamwork Model.
g. List three characteristics of emotional intelligence.
h. Why is communication important in a team setting?
i. What is feedback?
j. How must feedback be delivered to be effective?
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.