Ben Thomas works as a teller for First National Bank. When he arrived at work on Friday, the bran... Ben Thomas works as a teller for First National Bank. When he arrived at work on Friday, the branch manager, Frank Mills, asked him to get his cash drawer out early because the head teller, Naomi Ray, was conducting a surprise cash count for all of the tellers. Surprise cash counts are usually done four or five times a year by the branch manager or the head teller and once or twice a year by internal auditors. Ben's drawer was $100 short and his reconciliation tape showed that he was in balance on Thursday night. Naomi asked Ben for an explanation, and Ben immediately took $100 out of his pocket and handed it to her. He went on to explain he needed the cash to buy prescriptions for his son and for groceries and intended to put the $100 back in his cash drawer on Monday, which was pay day. He also told Naomi that this was the first time he had ever “borrowed” money from his cash drawer and that he would never do it again.
Answer the following questions:
a) What are the ethical considerations in this case from both Ben's and Naomi's perspectives?
b) What options does Naomi have to address this problem?
c) Assume Naomi chooses to inform the branch manager. Write a short incident report describing the findings.
d) Come up with as many ideas as possible on how to safeguard cash on hand in a bank (petty cash, teller drawer cash, and vault cash) from employee theft and mismanagement.
e) Discuss the potential for dishonesty at the company and include a discussion on the missing internal controls with the current structure.