Assignment
Part 1
1) What are the first and fourth steps in the systems approach to training?
i. program administration and evaluation
ii. needs assessment and evaluation
iii. needs assessment and delivery
iv. program design and delivery
2) Which term refers to an ongoing change in behavior and thinking?
i. training
ii. development
iii. practice
iv. learning
3) What are two related issues that training design should focus on?
i. principles of learning and implementation
ii. characteristics of instructors and needs analysis
iii. instructional objectives and trainee motivation
iv. trainees' readiness and delivery
4) What two preconditions for learning affect the success of those who are in training?
i. trainee readiness and skill level
ii. trainee readiness and motivation
iii. skill level and experience
iv. trainee motivation and experience
5) When designers of training programs attend to the basic psychological principles of adult learning, what are they attempting to improve?
i. readiness
ii. reactions
iii. transfer
iv. motivation
6) Which of the following is NOT part of an effective training program ?
i. active practice
ii. goal setting
iii. standardized delivery
iv. modelling
7) What is the primary purpose of performance reviews?
i. to make employees fully aware of their current performance
ii. to clarify what is important to the organization
iii. to link performance and compensation
iv. to improve future performance
8) What is performance appraisals most frequently used for?
i. deciding compensation
ii. directing performance improvement
iii. determining training needs
iv. discharging decisions
9) Why do performance appraisal programs fail?
i. because managers do not take appraisals seriously enough
ii. because performance standards are inconsistent between different job types
iii. because employees fail to inform managers of their accomplishments
iv. because there is too much employee input into the development of the appraisal program
10) What are the three basic performance review methods?
i. trait, behavioral, judgmental
ii. trait, behavioral, results
iii. behavioral, judgmental, attitudinal
iv. behavioral, judgmental, results
11) What does employee compensation refer to?
i. certain forms of pay and rewards to employees
ii. pay and rewards to employees
iii. all forms of pay or rewards to employees, both direct and indirect
iv. cash payments only
12) What is a manager attempting to do by using a pay-for-performance standard?
i. increase the base salaries of employees
ii. increase total organizational performance by applying strategic goal setting
iii. increase employee motivation by paying employees on a skills-based concept
iv. increase employee output through linking performance with desired employee rewards
13) Which of the following is an external factor that can influence the wage mix?
i. the employer's ability to pay
ii. the cost of living
iii. the worth of the job
iv. the employee's relative worth
14) Which method of comparison is NOT used in job evaluation?
i. job ranking system
ii. job worth system
iii. point system
iv. job classification system
15) When conducting a wage and salary survey, what is important for the employer to survey?
i. a wide variety of employers in the industry
ii. all of the jobs within the organization
iii. organizations very similar to their own organization
iv. a statistically representative sample of organizations in the industry
16) Why does health and safety concern managers and supervisors?
i. because customer service as well as safety is extremely important
ii. because of global competition
iii. because cutting costs is essential
iv. because occupational health and safety accidents are numerous and costly
17) Which of the following is an employee responsibility for health and safety?
i. perform all duties assigned regardless of risk of exposure to hazards
ii. implement health and safety programs
iii. follow all safety rules and regulations
iv. report all unsafe conditions to the Workers' Compensation Board
18) Which of the following is an employee responsibility for health and safety?
i. perform all duties assigned regardless of risk of exposure to hazards
ii. implement health and safety programs
iii. wear all prescribed safety equipment
iv. write up all unsafe conditions for safety committees
19) What primary legal body regulates occupational health and safety for hospitals?
i. provincial health and safety legislation
ii. federal health and safety legislation
iii. regional health and safety legislation
iv. national health and safety legislation
20) What would be an indirect cost of a workplace fatality?
i. lost wages
ii. fines
iii. lost production
iv. Compensation
21) What are the first and fourth steps in the systems approach to training?
i. program administration and evaluation
ii. needs assessment and evaluation
iii. needs assessment and delivery
iv. program design and delivery
22) What are the second and third steps in the systems approach to training?
i. program administration and evaluation
ii. needs assessment and evaluation
iii. training objectives and delivery
iv. design and delivery
23) What are the third and fourth steps in the systems approach to training?
i. program administration and evaluation
ii. assessment and evaluation
iii. delivery and evaluation
iv. design and transfer
24) What are the four phases of a system model of training?
i. organization analysis, task analysis, person analysis, and performance analysis
ii. needs assessment, program design, training delivery, and evaluation
iii. needs assessment, person assessment, program implementation, and evaluation
iv. organization assessment, KSA assessment, person assessment, and evaluation
25) Which of the following is a characteristic of a performance management system?
i. it ensures that the organization gets the right things done
ii. it is a set of integrated management practices
iii. it is a clearly defined performance review program
iv. it is designed to identify and eliminate poor performers
26) What is the primary purpose of performance reviews?
i. to make employees fully aware of their current performance
ii. to clarify what is important to the organization
iii. to link performance and compensation
iv. to improve future performance
27) What is one objective of an appraisal program?
i. to determine pay levels for different job types
ii. to identify the knowledge, skills, and abilities required to be successful in a job
iii. to have the employees feel more valued
iv. providing a supervisor the opportunity to show his/her superior how well their employees are performing
28) What does employee compensation refer to?
i. certain forms of pay and rewards to employees
ii. pay and rewards to employees
iii. all forms of pay or rewards to employees, both direct and indirect
iv. cash payments only
29) What is considered to be a common goal of compensation policies?
i. to influence customer behaviours
ii. to manage the performance of key staff
iii. to control the compensation budget
iv. to remain competitive in the product market
30) What item identifies the salary component of a compensation system?
i. merit pay
ii. base pay
iii. cash bonuses
iv. commissions
Part 2
I. What is an occupational injury and what is an occupational illness? Explain.
II. What are the duties and responsibilities of employers?
III. What do organizations do when INVESTIGATING DISCIPLINARY PROBLEM? Explain.
IV. What are the job expectancy rights? Explain.
V. Who administers the labor legislation? Explain.
VI. What is GRIEVANCE? Explain.
VII. List the STRESSORS IN THE WORKPLACE. Explain.
VIII. Explain the arbitration process.
IX. Who administers the labor legislation? Explain.
X. WHY DO EMPLOYEES UNIONIZE? Explain.
Format your assignment according to the following formatting requirements:
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o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
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