1. What are the different methods to collect customer data? Kano Model, Quality call monitoring, Sample survey, Focus groups or all of the above
2. What advice would you give someone using a job agency? Any pros/cons you have noticed?
3. What is the diagram that compares between two, three, or four sets of data known as? Interrelationship diagraphs, PDPC, Matrix Diagrams, Prioritization Matrix.