Assignment:
1. Which of the four manufacturing quality dimensions are most likely to improve revenue? Which ones are related more to cost reduction or to both revenue and cost?
2. The following costs have been recorded:
Incoming materials inspection $20,000
Training of personnel 40,000
Warranty 45,000
Process planning 15,000
Scrap 13,000
Quality laboratory 30,000
Rework 25,000
Complaints 14,000
What are the costs of prevention, appraisal, external failure, and internal failure?