Performance management includes a range of activities through which managers obtain information about individual performance, convey relevant information to employees, and develop strategies to help employees improve performance. Identifying the criteria used to evaluate performance is one of the most critical-and challenging-objectives that managers must address.
What are the core elements of this organization that are vital for its success (e.g., providing patients with high-quality care)?
What are the key aspects of the job?
What employee behaviors are most important for effective job performance? How could these behaviors be reliably observed and evaluated?
What outcomes would be appropriate for this position? In other words, what can and should be achieved by someone in this position?
What sources of information might be used to evaluate this individual's performance? For instance, should the individual complete a self-evaluation? Would a multi-source approach be beneficial in this case? How could patient surveys be utilized?
What are the criticisms of performance evaluation? How might these criticisms be addressed for this individual's performance evaluation?