What are the circumstances surrounding the moments of truth
a) Describe the steps service organizations may use in their service recovery efforts.
b) What are the circumstances surrounding the moments of truth that affect the likelihood that service recover efforts will be needed?
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1 describe the preconditions for takeoff stage in the linear stage model2 describe the take-off stage in the
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a describe the steps service organizations may use in their service recovery effortsb what are the circumstances
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