Assignment: Training Needs Analysis
You are the Training Manager for your organization. You called Mega Consulting to help you with some performance issues in your organization.
You will be meeting with Mega to discuss the issues. In order to provide some structure to the session, MegaConsulting asks that you complete the followingNeeds Analysis questionnaire prior to the meeting.
Your perspective on the performance issues, along with the data that you provide, will help Mega better understand priorities and the gaps in employee performance.
Use your own organization or one familiar to you. Here are some examples of performance gaps to kick start your thinking. [Do not use these, use your own.]
1. Contact Center staff are giving out incorrect information on product return policies.
2. Store sales staff are not achieving sales goals.
3. The company is implementing a new system for processing orders.
Read through the whole questionnaire. Then identify one performance gap in your own organization and work through the questionnaire.
Training Needs Analysis
Complete the following in a total of 1,050-to 1,400 words.[That is about 100 words for each of the 12 questions.]
1. What is your performance gap? (This should be a few simple sentences. For example. staff not meeting sales goals, production not meeting quality standards, etc.)
2. What skills and knowledge are required to perform the work (related to the performance gap in question 1 above)?
3. What are the measures of successful performance of the work (related to the performance gap in question 1 above)?
4. Are people performing at the levels required?
5. Is there under-performance for specific groups of employees? (You are trying to narrow things down here, maybe not everyone needs to be re-trained.)
6. What are the causes of under-performance? (This is where you need to use your critical thinking skills around the root cause(s) of the performance gap.)
7. What training will help bridge the gap between the standards of performance needed and the actual performance? Are there other things that need to be done, besides training, to solve the problem?
8. Is there specific training that is needed in the trainingcategories below?
a. Technical training
b. Business skills training
c. Human skills training
9. What is the expected return on the investment (ROI) for solving the performance gap?
10. What does success look like?
11. If training is needed, what sort of budget do you have to design, develop and deliver the training?
12. Any other relevant information?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.