What are the advantages and disadvantages of questionnaires, Operation Management

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What are the advantages and disadvantages of questionnaires

1. What are the advantages and disadvantages of questionnaires as a method of analyzing jobs?

2. What are the three [3] ‘classic’ methods of recruitment and selection and what other approaches are available?

3. Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogues. What measures can an employer take to design this job to make it efficient? What might be some drawbacks or challenges of designing this job for effiency?

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