Assignment
1- How can you become more assertive?
2- Please watch the video listed below and answer the following questions:
1. What are the problems in the workplace that you need to concern yourself with?
2. What are some tips for handling workplace conflict?
3. Why is it important to understand your responsibilities and roles as a new employee?
4. What are some tips for handling personality conflicts?
3-Please watch this video on Sexual Harassment. During the course of the video a series of questions are asked. Please indicate your answers below and discuss the reasons for your answers.
4- Please watch the following video on how to handle upset customers and answer the questions below.
1. What are some strategies mentioned in the video that make dealing with conflict easier for both parties involved?
2. What are some ways that you can demonstrate to a customer that you are listening and understanding?
3. Is the customer always right? Why or why not?
Attachment:- Videos.rar