What are some of the things management can do to ensure


Systems can live a long life. Most of that time is spent in the maintenance mode. The cost of maintenance over a lifetime of a system can exceed the cost of development many times.

Define and discuss different metrics to measure the effectiveness of maintenance activities.

Why is it important to measure these metrics?

What are some of the things management can do to ensure efficient and effective maintenance?

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Marketing Management: What are some of the things management can do to ensure
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