1. Explain the impact of new technology on organizational business models. Provide an example to justify your response.
Your response should be at least 200 words in length.
2. Explain operational CRM versus analytical CRM. Under what conditions would a decision maker use either application?
Your response should be at least 75 words in length.
3. What are some of the functional areas that benefit from CRM systems? What features of CRM systems match best with those functional areas?
Your response should be at least 75 words in length.