What are some of the communication problems presented in, Operation Management

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What are some of the communication problems presented in

"Office Communications", pages 428 to 430.in textbook titled Successful Project Management 6th edition 1. What are some of the communication problems presented in this case? 2. What should Cathy do? What do you think Joe will do? 3. How could Cathy and Joe have handled this situation better? 4. What could have done to prevent the communication problem between Cathy and Joe?

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