1. What are some jobs that require knowledge workers? Describe these jobs in detail and explain how and why knowledge workers are needed to fill these jobs. (Paragraph form)
2. How will you keep the business running if you cannot receive your shipments from Brazil Beans, China Teas, and the custom coffee press machines?
3. There are four categories of costs associated with quality prevention, appraisal, internal failure, and external failure. Explain how these costs impact a company. How can companies work on reducing and minimizing these costs within their organizations?