What are some general strategies employed by organiza-


1. What are the most common types of computer-based information systems used in business organizations today? (Hint: a Transaction Processing System is one type.) Give a specific real-world example of each.

2. What are some general strategies employed by organiza- tions to achieve competitive advantage?

3. What is the role of the systems analyst? What is the role of the programmer?

4. What is the operations component of a typical IS department?

5. What is the role of the chief information officer.

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