Essay Problem: Customer Service Skill-Sets
Write a >300 word essay as if you were the manager of a general customer service department orienting new employees on the best practices in telephone and computer communications, as well as teamwork effectiveness and personal development based on this and the previous unit's readings. What are several of the key training points you would cover with your new employees to ensure they are effective in their new position?
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.